SIMEDHealth

Part-Time Telephone Operator

Admin - Ocala, FL - Part Time

Full Time Telephone Operator- Your Healthcare Career Starts here at SIMEDHealth! 

Join our dedicated and dynamic team in Ocala, FL, as a full-time Telephone Operator!
As the operator you will answers incoming calls courteously and respectfully, introducing self and providing a welcome greeting. You will be responsible for directing calls in a pleasant, professional manner, assisting patients as needed, confirming patient appointments and performing assorted office tasks. 
Bilingual/Spanish speaking representatives are encouraged to apply.

Your Responsibilities Will Include:

  • Answer incoming phones and direct patient calls to appropriate extension using multi-line phone system
  • Answer patient inquiries regarding general customer service questions (e.g. office directions, operating hours, etc.)
  • Must be able to verify patient information, update when needed and document appropriate heath care information electronically into the patient chart using Intergy
  • Ability to schedule appointments, verify insurance and work an electronic fax server
  • Must be able to read and interpret Hospital Call Schedules
  • Review provider schedules on a daily basis and though out the day for availability
  • Shall be familiar with hospital consults & transitional care calls.
  • Assist in directing new patient calls to our new patient coordinator
  • Retrieve voicemail messages throughout the day and return calls when necessary
  • Observing patient and staff safety policies & procedures including HIPAA
  • Provide basic information to patients about SIMEDHealth providers and services
  • Must be able to stay seated for long periods of time
What We're Looking For:
  • High School diploma or equivalent (Required)
  • Strong computer skills, including proficiency in Microsoft Word and Outlook (Required)
  • Experience using electronic medical records
  • Genuine commitment to providing outstanding customer service
  • Excellent communication and interpersonal skills

If you are a friendly, organized, and detail-oriented individual looking to make a real difference in patient care, we encourage you to apply!

SIMEDHealth is an equal opportunity employer. To learn more about SIMEDHealth, please visit SIMEDHealth.com/jobs.

Apply: Part-Time Telephone Operator
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Who referred you to this position? Enter their first and last name here.
What’s your citizenship / employment eligibility?*
Are you 18 years of age or older?*
Desired salary*
Earliest start date?*
References: Please enter names and contact information:*
Have you or a family member ever been employed with us? If so, please let us know when.
Looking at the job description for this position, what appeals to you most?
What do you like most about your current (or most recent) position? What did you like least? Why?
Please list any relevant degrees or certifications you hold. Include the name of the school or institution you received your certificate or degree and the year(s) attended. If this is listed on your resume, please indicate as such.
The Balanced Budget Act of 1997 authorizes the imposition of civil monetary penalties against healthcare providers and entities that employ or enter into contracts with excluded individuals or entities to provide items or services to Federal program beneficiaries (§1128A(a)(1)(D) of the Social Security Act; 42 CFR 1003.102(a)(2)). In the event that you are selected for employment, your name will be provided to the Office of the Inspector General (OIG) and processed through the List of Excluded Individuals/Entities. If the OIG has determined that you are an excluded individual, an offer of employment may not be extended to you or any existing offer may be rescinded. In the event that you become an excluded individual after commencement of employment, your employment may be terminated.

Have you ever been excluded by the Office of Inspector General from participating in or furnishing federal program beneficiaries items or services?*
How did you hear about us?*
Human Check*