Clinic Assistant/Operator

Gainesville, FL

Full Time

Physical Medicine & Rehabilitation

Experienced

Full-Time Clinic Assistant/Telephone Operator - Your Communication Hub at SIMEDHealth Physiatry!

SIMEDHealth's Physiatry (Physical Medicine & Rehabilitation) office in Gainesville, FL, is seeking a highly organized and communicative Full-Time Clinic Assistant/Telephone Operator to manage our front-line communications and provide essential administrative support.

As the voice of our practice, you will play a crucial role in efficiently directing calls, assisting patients, and ensuring accurate information flow. Your ability to multitask, handle a multi-line phone system with ease, and maintain a professional demeanor is essential. We're looking for someone with outstanding customer service skills and a clear speaking voice. Bilingual (Spanish) candidates are encouraged to apply!

Your Key Responsibilities Will Include:

Professionally answering and directing all incoming phone calls using a multi-line system.
Providing helpful responses to patient inquiries regarding office logistics and general information.
Verifying and updating patient information accurately within our electronic health record (EHR) system, including documenting relevant healthcare details.
Typing detailed and accurate notes.
Efficiently scheduling appointments, verifying insurance details, and managing our electronic fax server.
Accurately interpreting and utilizing Hospital Call Schedules.
Maintaining awareness of daily provider schedules for accurate call routing.
Understanding and appropriately handling calls related to hospital consults and transitional care.
Effectively directing new patient calls to our dedicated coordinator.
Regularly retrieving and responding to voicemail messages in a timely manner.
Adhering strictly to patient and staff safety protocols, including HIPAA compliance.
Providing basic information about SIMEDHealth's services and providers.
Comfortably remaining seated for extended periods while managing telephone duties.

What We're Looking For:

Exceptional customer service skills and a professional phone manner.
Proven ability to effectively manage multiple phone lines and multitask in a busy environment.
Strong attention to detail and accuracy in all tasks.
Self-motivated and able to work independently.
Clear and professional speaking voice.
Computer proficiency with accurate typing skills and the ability to navigate electronic systems.
Bilingual (Spanish) language skills are a plus.

Join the SIMEDHealth Team and Enjoy Our Benefits:

We offer a comprehensive benefits package to our valued employees, including:

Health Insurance
Life Insurance
Vision Insurance
Dental Insurance
Short & Long Term Disability
Accident Insurance
Critical Illness Insurance
Hospitalization Insurance
Health Savings Account
401(k) with profit sharing
Paid Time Off
Paid Holidays
Wellness discounts

If you are a skilled communicator with excellent organizational abilities and a commitment to providing exceptional patient service, apply now at SIMEDHealth!

SIMEDHealth is an equal opportunity employer. To learn more about SIMEDHealth, please visit SIMEDHealth.com/jobs.

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Clinic Assistant/Operator

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